{"id":394,"date":"2025-06-25T04:06:15","date_gmt":"2025-06-25T04:06:15","guid":{"rendered":"https:\/\/lowsugarlab.my\/?page_id=394"},"modified":"2026-01-23T06:01:01","modified_gmt":"2026-01-23T06:01:01","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/lowsugarlab.my\/ms\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"
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Pemulangan Produk kepada Low Sugar Lab Sdn Bhd<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Kami berharap anda berpuas hati dengan produk yang diterima. Namun begitu, sekiranya terdapat sebarang masalah dengan pesanan anda daripada \u201chttps:\/\/lowsugarlab.my\/\u201d, seperti produk rosak semasa diterima atau produk\/warna tidak seperti yang dipesan, sila pulangkan produk tersebut kepada kami dalam tempoh 1 hari bekerja dan kami akan membuat penggantian atau bayaran balik.<\/strong><\/p>

Polisi Pemulangan Kami<\/p>

Kami komited untuk menawarkan produk berkualiti terbaik kepada pelanggan kami.\u00a0<\/p>

Sila sertakan borang pemulangan yang lengkap bersama barangan yang dipulangkan. Kami sangat mengesyorkan agar bungkusan dihantar menggunakan perkhidmatan penghantaran berdaftar yang memerlukan tandatangan semasa penerimaan (contohnya: Poslaju \/ ABX Express \/ GDEX \/ Skynet).\nKami tidak bertanggungjawab terhadap barangan yang dipulangkan tetapi hilang semasa penghantaran. Caj penghantaran pemulangan hanya akan dikembalikan sekiranya produk yang dihantar kepada anda adalah\u00a0rosak<\/strong>\u00a0atau\u00a0salah dihantar.<\/strong>.<\/p>

Sekiranya anda memohon bayaran balik, kami akan memulangkan jumlah harga yang telah dibayar (termasuk caj penghantaran asal) dalam tempoh 1 hari selepas menerima notifikasi pemulangan anda, dengan syarat produk telah dipulangkan dalam keadaan asal (baharu dan tidak digunakan) dalam tempoh 2 hari bekerja selepas penghantaran.<\/p>

Bayaran balik hanya akan dibuat ke kad kredit\/debit asal yang digunakan semasa pembelian.<\/p>

Sila ambil perhatian bahawa kami tidak akan menerima produk yang kami percaya telah digunakan. Dalam keadaan ini, kami akan memaklumkan kepada anda bahawa bayaran balik tidak akan diberikan, dan anda perlu mengatur penghantaran semula produk tersebut kepada anda dalam tempoh 30 hari selepas notifikasi diberikan.<\/p>

This policy is only applicable to purchases made online. If you purchased your item from one of our retailer\/ other online store \/ other physical store or counters, please understand that each store has its own return policy. We’re sorry, but returns for purchases made at any other than\u00a0\u201chttps:\/\/lowsugarlab.my\/\u201d<\/strong>\u00a0atau rakan niaga rasmi tidak boleh dipulangkan atau ditukar di\u00a0\u201chttps:\/\/lowsugarlab.my\/\u201d<\/strong>.
Pemulangan bagi pembelian dalam talian tidak akan diterima di mana-mana lokasi selain\u00a0\u201chttps:\/\/lowsugarlab.my\/\u201d<\/strong>.
Hak undang-undang pengguna anda tidak akan terjejas.<\/p>

Cara Memulangkan Barangan Anda<\/strong><\/p>

Pemulangan hendaklah dibuat melalui pos.<\/strong><\/p>

Sila pastikan barangan dipulangkan dalam bungkusan yang selamat dan tertutup, bersama:<\/p>

Nota penghantaran asal\nBorang pemulangan yang lengkap\nResit caj penghantaran pemulangan\nKami sangat mengesyorkan penggunaan perkhidmatan penghantaran berdaftar yang memerlukan tandatangan penerima (contohnya: Poslaju \/ ABX Express \/ GDEX \/ Skynet).<\/p>

Alamat Pemulangan:<\/p>

Alamat Syarikat:\u00a0
Low Sugar Lab Sdn Bhd
24-2 Lebuh Pulau Pinang 1,
Jalan Meru 41050 Klang Selangor.<\/p>

Nombor Telefon Syarikat: 017-326 0867<\/p>

Sila simpan bukti penghantaran sebagai rujukan sekiranya bungkusan pemulangan tidak diterima.<\/p>

Kami tidak bertanggungjawab ke atas barangan yang hilang semasa penghantaran.<\/p>

Proses Bayaran Balik<\/strong><\/p>

Sekiranya bayaran balik diluluskan, kami akan memprosesnya dalam tempoh tiga puluh (30) hari selepas menerima barangan yang dipulangkan, dengan syarat ia berada dalam keadaan asal. Caj penghantaran pemulangan juga akan dikembalikan, dengan syarat resit disertakan.<\/p>

Sebab Pemulangan<\/strong><\/p>

  1. – Product damaged<\/li>
  2. – Incorrect product \/ colour sent<\/li>
  3. – Faulty product<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Returning products to Low Sugar Lab Sdn Bhd We hope you love your product. However, if there is a problem with your order from \u201chttps:\/\/lowsugarlab.my\/\u201d, it has arrived damaged or does not contain the colour\/product you specified, please return it to us within 1 day working day and we will replace it or provide a…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_joinchat":[],"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns Policy - LOW SUGAR LAB PLATFORM<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - LOW SUGAR LAB PLATFORM\" \/>\n<meta property=\"og:description\" content=\"Returning products to Low Sugar Lab Sdn Bhd We hope you love your product. 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