{"id":418,"date":"2025-06-25T04:20:54","date_gmt":"2025-06-25T04:20:54","guid":{"rendered":"https:\/\/lowsugarlab.my\/?page_id=418"},"modified":"2025-06-25T04:22:25","modified_gmt":"2025-06-25T04:22:25","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/lowsugarlab.my\/ms\/shipping-policy\/","title":{"rendered":"Polisi Penghantaran"},"content":{"rendered":"
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Polisi Penghantaran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Penghantaran & Penyerahan:<\/strong>
1. Kami menghantar pesanan anda yang dibuat di Low Sugar Lab ke kebanyakan kawasan pos di Malaysia Barat melalui syarikat penghantaran yang dilantik, iaitu J&T Express. Penghantaran dibuat dari Isnin hingga Jumaat pada waktu pejabat, tidak termasuk Cuti Umum. Low Sugar Lab berhak untuk tidak menghantar pesanan yang mempunyai alamat penghantaran tidak lengkap.<\/p>

  1. Pesanan akan digabungkan dan dihantar bersama mengikut jadual penghantaran rakan penghantaran kami. Tempoh penghantaran adalah sekitar 7 \u2013 14 hari bekerja (Malaysia Barat) dan 14 \u2013 21 hari bekerja (Malaysia Timur). Bagi penghantaran ke kawasan luar bandar atau pedalaman, tempoh penghantaran mungkin mengambil masa lebih lama. Sila benarkan beberapa hari tambahan untuk pemprosesan pesanan terutamanya semasa musim puncak seperti musim perayaan atau Cuti Umum.<\/li>
  2. Caj penghantaran standard kami ke semua lokasi adalah seperti berikut:
    \u2013 Malaysia Timur \u2013 Dikira semasa peringkat pembayaran<\/li><\/ol>

    Kami tidak membenarkan:
    Penghantaran ke alamat P.O. Box
    Sebarang perubahan pesanan seperti pembatalan pesanan, penambahan\/pengurangan produk, penukaran alamat penghantaran dan sebagainya<\/p>

    1. Sekiranya alamat penghantaran atau nombor telefon anda tidak lengkap, sila hubungi Pasukan Khidmat Pelanggan kami melalui Contact Us atau emel ke hello@heroomall.com dengan segera berserta maklumat anda. Kami akan cuba sedaya upaya untuk membantu. Waktu operasi kami adalah 9.00 pagi \u2013 6.00 petang, Isnin hingga Jumaat, tidak termasuk Cuti Umum.<\/li>
    2. Setelah menerima pesanan anda, kami akan menghantar Slip Pengesahan Pesanan melalui emel dan memproses pembungkusan pesanan anda. Kod penjejakan akan diberikan melalui emel Delivery Note apabila bungkusan sedia untuk dihantar. Anda boleh menjejaki pesanan anda melalui Track Your Order.<\/li>
    3. Sekiranya pelanggan tidak berada di lokasi untuk menerima penghantaran, seorang wakil boleh menerima bagi pihak pelanggan. Pelanggan atau wakilnya mungkin dikehendaki mengemukakan bukti pengenalan diri semasa penghantaran atau pengambilan pesanan.<\/li><\/ol>

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      Shipping Policy Shipping & Delivery:1. We deliver your orders made in Low Sugar Lab to most postal areas in West Malaysia via our appointed shipping company \u2013 J&T Express. Delivery will be available from Monday to Friday during office hours, excluding Public Holidays. 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